faqs
FREQUENTLY ASKED QUESTIONS
CANCELLATION AND
RESCHEDULING POLICY
Clients can reschedule their sessions directly through the website as long as the rescheduling is requested at least 24 hours before the scheduled session time.
If a rescheduling request is made within 24 hours of the session time, the client must contact their trainer directly. Rescheduling within this timeframe is based on the trainer's availability and is not guaranteed.
All rescheduled sessions must be completed within the validity period of the purchased package. For example: A *10-session package* is valid for *5 weeks*.
Any sessions not rescheduled or completed within this validity period will be *automatically cancelled and forfeited*.
There is *no cancellation or refund* for purchased packages. Once a package is purchased, it must be completed within the designated validity period.
RETURN AND REFUND POLICY
FOR PRODUCTS
At Shaped, we want to ensure you're fully satisfied with your purchase. Below is our policy for returns and refunds:
Clients have up to *3 days* from the date of product arrival to request a return or refund. If you are unsatisfied with your purchase or if there are any issues with the product, please contact us within this timeframe.
Products must be returned in their original packaging and condition. For items with defects or issues, please provide details of the issue when requesting the return.
After the *3-day* window has passed, *no returns or refunds* will be accepted. Products that show signs of excessive use or damage due to misuse will not be eligible for return or refund, even within the 3-day window.
Once the returned product is received and inspected, you will be notified of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within *7-10 business days*.